Refund policy
30-Day Happiness Guarantee
We want game night to be a hit. If something isn’t right, you have 30 days from delivery to contact us.
Damaged, defective or wrong item
If your order arrives damaged, doesn’t work, or isn’t what you ordered, email us at support@duskmode.store within 30 days of delivery with your order number and a photo or short video of the problem. We’ll send a free replacement or give you a full refund, your choice. You won’t need to pay for return shipping.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Please email us first and we’ll reply with the return address and instructions. Items sent back without contacting us first can’t be accepted. Return shipping for change-of-mind returns is paid by the customer.
Items we can’t accept back
- Items that have been used, damaged by the customer, or are missing parts
- Items not in their original packaging
- Gift cards and items marked final sale
Refunds
Once your return is received and inspected (or your damage claim is approved), we’ll email you. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
Lost packages
If your tracking shows no movement for 30 days, or your order hasn’t arrived within 30 days of shipping, contact us and we’ll reship your order or refund it in full.
Need help?
Email support@duskmode.store. We reply within 24 hours on business days. Please contact us before opening a dispute with your bank; we can almost always fix it faster.